Technical Support

Extend the Reach of your operational staff by leveraging LayrOne Smart Hands Services. LayrOne Smart Hands allows customers to manage/ outsource their IT business operations to LayrOne’s  technical resources known for best in class service. LayrOne’s highly trained and experienced data center technicians provide a wide range of remote management, custom installation and troubleshooting assistance.

LayrOne Smart Hands tasks include:

• Visual inspection and verification of equipment
• Assist with uncrating equipment from boxes
• Rack/unrack equipment as per customer instructions
• Cabinet install and decommission
• Install, maintain and troubleshoot cabling
• Perform an on demand inventory of customer specified equipment or items.
• Label customer equipment as described in the ticket details.
• Replace hardware components with spares/upgrades
• Rotate tapes/exchange tapes
• Troubleshooting customer equipment using local KVM (Keyboard, Video and Mouse), enter commands according to detailed instructions
• Reboot/power cycle server, router or other equipment on site when required
• Scheduled services response times may vary depending on scope of work